摘要：Abstract: This study was conducted to describe: (1) the level of learners' expectations about Online Learning Outcomes Evaluation Services at SMK Negeri 3 Malang; (2) the level of reality according to students' perceptions about Online Learning Outcomes Evaluation Services at SMK Negeri 3 Malang; (3) the difference between students' expectations and perceptions about Online Learning Outcomes Evaluation Services at SMK Negeri 3 Malang. This research used a quantitative approach with a comparative research design. The instrument used in this study was a closed questionnaire. Data analysis used descriptive technique and One Way Anova. Based on the results of the data analysis conclusions are drawen as follow: (1) the level of students' expectations about Online Learning Outcomes Evaluation Services in SMK Negeri 3 Malang is in quite satisfied category; (2) in reality Online Learning Outcomes Evaluation Services are of reganded of quite satisfied; (3) there is no significant difference between students' expectations and perceptions about Online Learning Outcomes Evaluation Services at State Vocational School 3 Malang.
其他摘要：Abstract: This study was conducted to describe: (1) the level of learners' expectations about Online Learning Outcomes Evaluation Services at SMK Negeri 3 Malang; (2) the level of reality according to students' perceptions about Online Learning Outcomes Evaluation Services at SMK Negeri 3 Malang; (3) the difference between students' expectations and perceptions about Online Learning Outcomes Evaluation Services at SMK Negeri 3 Malang. This research used a quantitative approach with a comparative research design. The instrument used in this study was a closed questionnaire. Data analysis used descriptive technique and One Way Anova. Based on the results of the data analysis conclusions are drawen as follow: (1) the level of students' expectations about Online Learning Outcomes Evaluation Services in SMK Negeri 3 Malang is in quite satisfied category; (2) in reality Online Learning Outcomes Evaluation Services are of reganded of quite satisfied; (3) there is no significant difference between students' expectations and perceptions about Online Learning Outcomes Evaluation Services at State Vocational School 3 Malang. Keywords : student satisfaction; Online learning outcomes evaluation services Abstak: Penelitian ini dilakukan untuk menggambarkan: (1) tingkat harapan peserta didik tentang Layanan Evaluasi Hasil Belajar Online di SMK Negeri 3 Malang; (2) tingkat realitas menurut persepsi siswa tentang Layanan Evaluasi Hasil Pembelajaran Online di SMK Negeri 3 Malang; (3) perbedaan antara harapan dan persepsi siswa tentang Layanan Evaluasi Hasil Belajar Online di SMK Negeri 3 Malang. Penelitian ini menggunakan pendekatan kuantitatif dengan desain penelitian komparatif. Instrumen yang digunakan dalam penelitian ini adalah kuesioner tertutup. Analisis data menggunakan teknik deskriptif dan One Way Anova. Berdasarkan hasil analisis data dapat ditarik kesimpulan sebagai berikut: (1) tingkat harapan siswa tentang Layanan Evaluasi Hasil Belajar Online di SMK Negeri 3 Malang berada dalam kategori cukup puas; (2) pada kenyataannya Layanan Evaluasi Hasil Belajar Online berada dalam kategori cukup puas; (3) tidak ada perbedaan yang signifikan antara harapan dan persepsi siswa tentang Layanan Evaluasi Hasil Belajar Online di Sekolah Menengah Kejuruan 3 Malang. Kata kunci : kepuasan peserta didik; layanan evaluasi hasil belajar Online
关键词：kepuasan peserta didik; layanan evaluasi hasil belajar Online Full Text: PDF References Hasibuan; M. 2012. Manajemen Sumber Daya Manusia Edisi Revisi Cetakan Kesepuluh. Jakarta: PT Bumi Aksara.
