摘要：Abstract: The purpose of this study was to explained the relation between the application of the office ethics and the excellent services of the school administration personnel for the students’s satisfaction rate at Junior High School in Bantur Malang. This study used quantitative approach and the type of research was correlational descriptive. Data collection method used closed questionnaire. The data analysis was consist of: (1) descriptive analysis; (2) product moment pearson correlation analysis; and (3) double correlation. The result of this study indicates that there was a significant relaton between the application of the office ethics and the excellent services of the school administration personnel in giving services for the students’s satisfaction.
其他摘要：Abstract: The purpose of this study was to explained the relation between the application of the office ethics and the excellent services of the school administration personnel for the students’s satisfaction rate at Junior High School in Bantur Malang. This study used quantitative approach and the type of research was correlational descriptive. Data collection method used closed questionnaire. The data analysis was consist of: (1) descriptive analysis; (2) product moment pearson correlation analysis; and (3) double correlation. The result of this study indicates that there was a significant relaton between the application of the office ethics and the excellent services of the school administration personnel in giving services for the students’s satisfaction.
关键词：etika perkantoran; pelayanan prima; kepuasan peserta didik Full Text: PDF References Barata; A. A. 2004. Dasar-dasar Pelayanan Prima. Jakarta: PT Elex Media Komputindo.
