出版社：FEEVALE, Centro Universitário, Instituto de Ciências Sociais Aplicadas
摘要：The research aims to structure hierarchically an approach about the importance in decision making processes in the organizational environment, facilitating the applicability of Lean principles. The proposal was carried out using the Fuzzy - Analytic Hierarchy Process (FAHP). We used the parity and individual matrices between three managers and nine supervisor’s experts in production through individual questionnaire application and focal group. The answers were collected through the categorical application, where the moderator role was conducted by the researchers themselves with six constructs and 33 subconstructs in three companies from different branches, having characteristics closely related in the manufacturing sector. As results about the companies’ operations and processes, the values that obtained the highest degree of importance were the management construct (23%); capacity (22%) and costs (20%). We conclude for Lean principles these three factors have a 65% impact degree on decisions. Keywords: FAHP. Lean. Manufacturing. Decision Making Processes. Production. RESUMO A pesquisa buscou estruturar hierarquicamente uma abordagem sobre a importância em processos decisórios no âmbito organizacional, facilitando a aplicabilidade dos princípios Lean. A proposta transcorreu com o auxílio analítico de Fuzzy – Analytic Hierarchy Process (FAHP). Desse modo, utilizou-se das matrizes paritárias e individuais entre três gestores e nove supervisores especialistas em produção utilizando técnicas de aplicação de questionário individual e grupo focal respectivamente. As respostas foram coletadas por meio da aplicação categórica, no qual o papel de moderador foi realizado pelos pesquisadores, com seis constructos e 33 subconstructos em três empresas de ramos diferentes, mas com características do setor manufatureiras fortemente relacionadas. Como respostas sobre as operações e processos das indústrias no âmbito atual, os valores que obtiveram maior grau de importância foram o constructo gestão (23%); capacidade (22%) e custos (20%). Conclui-se que, para princípios Lean, estes três fatores engajados impactam em um grau de 65% nas decisões.
其他摘要：The research aims to structure hierarchically an approach about the importance in decision making processes in the organizational environment, facilitating the applicability of Lean principles. The proposal was carried out using the Fuzzy - Analytic Hierarchy Process (FAHP). We used the parity and individual matrices between three managers and nine supervisor’s experts in production through individual questionnaire application and focal group. The answers were collected through the categorical application, where the moderator role was conducted by the researchers themselves with six constructs and 33 subconstructs in three companies from different branches, having characteristics closely related in the manufacturing sector. As results about the companies’ operations and processes, the values that obtained the highest degree of importance were the management construct (23%); capacity (22%) and costs (20%). We conclude for Lean principles these three factors have a 65% impact degree on decisions.
