摘要：The main research question addressed in this work is how social innovations are quantifiable and measurable. An approach has been developed to grasp financial and non-financial aspects as well as direct and indirect outputs, outcomes and impacts. The non-financial aspects can be further divided into personal (physical) attributes, social, cultural, and symbolic facets, as well as external political, ecological, and technological frame conditions. The deliverable is an integrated performance measurement approach for social innovations. From a methodological point of view, the results are based on extensive literature research and qualitative empirical work. The concept could be pre-validated together with different existing social innovations in Switzerland, Austria, and the Netherlands. To illustrate the theoretical concept, the article describes three existing social innovations (in Switzerland and Austria) and applies the concept to them. The concept can be applied to other social innovations, but has to be adapted individually. Keywords: Social innovation, measurement, indicators, output, outcome, impact. Resumen La hipótesis principal abordada en este trabajo de investigación plantea cómo las innovaciones sociales pueden ser medibles y cuantificables. En este contexto, se ha desarrollado un enfoque para analizar los aspectos financieros y no financieros de la innovación social, así como los productos, resultados e impactos directos e indirectos. Los aspectos no financieros se pueden dividir en atributos personales (físicos), sociales, culturales y simbólicos, así como en condiciones externas de carácter político, ecológicas y tecnológicas. El resultado es un enfoque de medición integrada del desempeño para las innovaciones sociales. Desde un punto de vista metodológico, los resultados se basan en una extensa investigación bibliográfica y un trabajo empírico cualitativo. El enfoque podría ser pre-validado junto con diferentes innovaciones sociales existentes en Suiza, Austria y los Países Bajos. De esta manera, para ilustrar el concepto teórico, el artículo describe tres innovaciones sociales existentes en dichos países y aplica la metodología propuesta. Este enfoque puede ser aplicado a otras innovaciones sociales adaptándose individualmente a cada caso. Palabras clave: Innovación social, medición, indicadores, producto, resultado, impacto. DOI: https://doi.org/10.31637/epsir.19-1.1.
其他摘要：The main research question addressed in this work is how social innovations are quantifiable and measurable. An approach has been developed to grasp financial and non-financial aspects as well as direct and indirect outputs, outcomes and impacts. The non-financial aspects can be further divided into personal (physical) attributes, social, cultural, and symbolic facets, as well as external political, ecological, and technological frame conditions. The deliverable is an integrated performance measurement approach for social innovations. From a methodological point of view, the results are based on extensive literature research and qualitative empirical work. The concept could be pre-validated together with different existing social innovations in Switzerland, Austria, and the Netherlands. To illustrate the theoretical concept, the article describes three existing social innovations (in Switzerland and Austria) and applies the concept to them. The concept can be applied to other social innovations, but has to be adapted individually.
