期刊名称：Journal of Open, Flexible and Distance Learning
电子版ISSN：1179-7673
出版年度：2017
卷号：21
期号：1
页码：52-62
出版社：DEANZ
摘要：This research offers recommendations for higher education online assessment policy and procedure design, which should improve learner satisfaction and help to reduce online student attrition. The study involves over 200 qualitative interviews to identify the main driver of student attrition in open access online tertiary education in Australia. The extent to which degree programme assessment policies take into account this main attrition driver is then established by reviewing institutional online assessment policy documents. Our findings show that students are more likely to withdraw from studies due to employment rather than a medical condition, or indeed any other reason. However, assessment policies do not take into consideration employment related factors when considering extenuating circumstances for not completing assessments in a timely manner. In this regard open access online tertiary education is not offering the flexibility and convenience that many institutions promote as being offered to online learners. This finding highlights a broader issue in that most providers have merely adapted their policies and procedures from on-campus equivalent courses and are not effectively accommodating the needs and demands of their online students.
关键词：student retention; policy; student drop;out; online learning; non;traditional students
