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  • 标题:BP case study: KM team structuration and sense-making (Part II)
  • 本地全文:下载
  • 作者:C. Gorelick ; K. A. April
  • 期刊名称:South African Journal of Business Management
  • 印刷版ISSN:2078-5585
  • 电子版ISSN:2078-5976
  • 出版年度:2004
  • 卷号:35
  • 期号:2
  • 页码:15-24
  • DOI:10.4102/sajbm.v35i2.653
  • 出版社:African Online Scientific Information Systems
  • 摘要:This paper summarizes the findings that answered the research questions, stated in Part I of this paper, in the previous edition of SAJBM. The primary research question - In what ways, if any, did the virtual KMT contribute to organizational learning? - was answered: Yes, through the successful completion of performance goals, which included measurable performance as well as learning. The major study findings and conclusions addressed in this paper are: (1) the dynamic interaction among the structural factors, and sense-making factors, human values and emotions plays a central role in effective organizational learning. Strong sense-making factors overcame weak or absent structuring factors, e.g., understanding the various roles internally and externally to BP, and the ability to create a conducive environment for the roles to truly add value, were important aspects which led to success; and, (2) a successful virtual project team, which has executive support and the necessary resources, has both learning- and performing components, and uses collaborative technology and complimentary infrastructures as enablers of that learning.
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