摘要：Specifically, the purpose of this study is to analyze the essence of both the direct or indirect role of alumni’s satisfaction with their alma mater. The higher alumni’s satisfaction will further encourage alumni’s involvement , and alumni’s engagement indicates that it will influence citizenship behavio r, and its influence in increasing financial and social giving behavior. The sample s of this study are were alumni of the Faculty of Economics and Business in Surakarta, with sample s of 161 alumni. Sample technique used in this study is a non -probability samplin g because of the representation of large samples that need attention and the sample used is different for each level. Based on the research model built, the data are analy s ed by using the Structure Equation Model (SEM) and the opened questions a re strengthen with interviews with alumni. The results of the study explain that alumni’s satisfaction influence alumni’s involvement and alumni’s engagement. The results of the study also show that there is an influence of alumni’s involvement and alumni’s engagement towards citizenship behavior, and a influence citizenship behavior towards financial and social behavior . The result of this study supports the theory of discretionary collaborative behavior, where the effect of alumni satisfaction on alumni involvement is proven. This is indicated by path coefficients showing the strongest results. The results also show that the effect of citizenship behavior on social giving behavior is greater than that of citizenship behavior on financial giving behavior.
关键词：Alumni’s involvement; alumni’s satisfaction; alumni’s engagement;
citizenship behavior; financial giving and social giving
