摘要：The purpose of this study is 1) to identify the key success factors of financial education and training agency (FETA) on the corporate university, 2) to identify the areas of improvement to accelerate the corporate university transformation, and 3) to analyze service changes under FETA after the corporate university transformation. Data processing was carried out by the Quality Functional Deployment (QFD) method based on the house of quality. The results showed that before transforming into the corporate university, no service indicator was rated very well by informants. The highest score was only good, and there was an informant who gives a bad score for some indicators. After transforming into the corporate university, three of seven indicators had received a very good rating from the informant. The other four indicators were considered good. There were two indicators that had an increase in the value of the informant: now valued as good compared to the previous value as less good. The results of the analysis of technical response aspects indicated that before transforming into the corporate university, generally, the informants were considered not good. After transforming into the corporate university, all of the technical responses had improved in quality by receiving good scores from the informant.
关键词：area perbaikan; BPPK; corporate university; rumah kualitas; respon teknis
