期刊名称：Annals of the University of Craiova: Economic Sciences Series
印刷版ISSN：1223-365X
电子版ISSN：1843-3723
出版年度：2010
卷号：3
页码：1-12
语种：English
出版社：Universitaria Craiova
摘要：Communication competences are an important indicator of professional success in most areas of activity and a predictor of social success of modem man.This study is a theoretical approach aimed to substantiate a number of good practices based on role-play as an active-participatory communication competences training in general ,and for managers in particular.Starting from the definition of ommunication ,and competence ,it was decided to operationalize the concept of communication competences " in order to emphas Pathways of the formative approach based on role-play ,while identify izing the importance of the context ( actual or anticipated ) in which communication takes place.The results obtained show that ameliorating and improving communication skills can be achieved through learning ,practicing and introspection ,taking into consideration indicators such as : ( 1 ) the analysis of the context of communication ,( 2 ) the conduct of rendering each other sensitive ,of strengthening and motivating each ofher ,( 3 the conduct of active listening ( 6 ) formulating and asking questions ,( 7 ) providing feedback-empathic conduct ( 8 ) psychometric conduct and ( 9 ) nonverbal conduct Competer are applicable contextually updated differently in different situations ,educating the reflective practice capaci city of the profession becoming indispensable which shows the importance of personal development in gaining professional success.
