摘要：Technological development,competition and globalisation are radically changing the landscape of higher education which maintains its crucial role in individual and societal advancement. Many higher education institutions are competing on increasing their attractiveness by providing innovative curricula, excellence in teaching and research opportunities. The paper attempts to tackle the push for stronger international presence which brings favourable conditions for internationalisation strategy at institutional level. Based on useful methods from quality management and business process reengineering,the author proposed a coherent organizational model for a higher education institution strategy,mainstreaming key areas as international mobility for students and staff,internationalization and improvement of curricula and new e-learning methods,and strategic cooperation,partnerships and capacity building with international stakeholders. The findings stress the benefits of a holistic approach in assuring the governance of internationalization strategy composed of three core processes groups - academic,research,and wider business relationships – so as to provide that process architecture is able to deliver a value added internationalised higher education offer.
关键词：Sustainable education;Quality management in higher education;Process reengineering;Process improvement.
