摘要：The objectives of the study were as follows:(1) to study the student relationship management system process via the internet of things, (2) to design the student relationship management system process via the internet of things and (3) to evaluate the student relationship management system process via the internet of things provided by ten experts who had experience in a related field. The study findings suggested that the student relationship management system process via the internet of things consists of five parts:(1) Identify,(2) Differentiate,(3) Interact,(4) Customize and (5) Report. After analyzing the data,it showed that the overall result of the evaluation of the student relationship management process via the internet of things was at a very high appropriate level (??� = 4.85,S.D. = 0.34),which can be applied to real situations.
关键词：process;internet of things;student relationship management;digital footprint.
