摘要：The research in this paper has been done with the aim to analyse the current condition of the Macedonian companies,in the domains of projecting, implementing and certifying the quality system. The received data from the research has united the experiences and the realities of a number of certified organizational systems in Macedonia. The data analysis,as well as the principles and the strategies derived from the research,have helped in the process of creating a model for improvement of the organizational performances. They also gave useful directions for the process of defining the measures for creating sustainable business systems,and in many other areas such as:encouraging innovations, strengthening the relations among the companies and the scientific research work.
关键词：quality system;internal standardization;certification;model and innovation.
