摘要：The main aim of this paper is to contribute to the development of the modern scientific approaches and their application in a practical business environment based on the researches done in the Macedonian companies in the domain of measuring the business results in the process of conducting business processes. The data received from the research were helpful and gave useful directions in the preparation of the assessment methodology of the success from the projected and implemented TQM system (Total Quality Management). In this way it is insisted on influencing and improving the performances of the business processes in Macedonian companies, especially the part for encouraging and developing innovations and entrepreneurships in the companies with certified quality system,but also in those without a quality system.
关键词：quality system;evaluation of the business results;metrology;model.
