摘要：This paper elaborates the problem of optimization of business processes as one of the pillars of the quality house in a bread and bakery company. The paper designs and implements the methodology for analyzing the costs of quality by applying the philosophy of total quality management (TQM). The benefits of using this model are not only increasing the company's business results,which will further serve as a driving force for continuous improvements,but also increasing the commitment of the top management and the employees towards improving processes,customer satisfaction,employees,shareholders,suppliers, community.
关键词：quality system;model;business process optimization;costs of quality;TQM (Total Quality Management) strategy.
