摘要：The aim of this research is to explore the influence of the competence and commitment of an investigators in the investigation process. The result shows that both of competence and commitment of an investigator have a significant relationship with the settlement of complaints. Competence has a strong enough influence with the resolution of complaints while the family has committed a weak influence on the family settlement of complaints/ victims. Research findings indicate that the resolution of victim complaints will be good if the competence and commitment of investigators increased.
关键词：the competence of an investigator;commitment of an investigator;settlement of victim complain;criminal investigation
