摘要：The objectives of the study are to expand on the understanding of communication between management and employees and to establish guidelines to enhance this communication process.This was a cross-sectional study conducted amongst 28 staff members (both management and employees) using online anonymous questionnaires.Both management and employees had the same view that communication is a two-way process that plays a significant role in their working lives.The importance of consistent communication amongst management was highlighted.Management had recognized the importance of face-to-face communication.There was,however,room for improvement in that management should decrease the intervals of communication and also needs to be more effective in its communications with employees.Results relating to the upward-feedback process showed that there is room for improvement.Overall,both management and employees felt that communication is effective.Management must endeavor to create an environment in which effective communication thrives.
关键词：The objectives of the study are to expand on the understanding of communication between management and employees and to establish guidelines to enhance this communication process.This was a cross-sectional study conducted amongst 28 staff members (both management and employees) using online anonymous questionnaires.Both management and employees had the same view that communication is a two-way process that plays a significant role in their working lives.The importance of consistent communication amongst management was highlighted.Management had recognized the importance of face-to-face communication.There was,however,room for improvement in that management should decrease the intervals of communication and also needs to be more effective in its communications with employees.Results relating to the upward-feedback process showed that there is room for improvement.Overall,both management and employees felt that communication is effective.Management must endeavor to create an environment in which effective communication thrives.
