摘要：The paper looks at a study conducted within the regional hospitals of the KwaZulu-Natal Department of Health in South Africa.The study was motivated by the fact that Regional hospitals provide specialized public health services and yet are perceived by the general public to be struggling in the area of service delivery,staff motivation and staff performance management.The study had a total of 439 respondents from 8 of the 14 Regional hospitals in the KwaZulu-Natal province.A self-administered questionnaire comprising of 35 questions arranged in the form of a Likert scale was used as the research instrument.The study revealed that while,in the main,it seemed like management had conducted the performance management and development of their subordinates correctly,there is still room for improvement in all the variables that were posed during this study.It is,therefore,recommended that a Competency Centre in which supervisors and managers are trained in the process of performance management and development be established within the KwaZulu-Natal Department of Health.
关键词：The paper looks at a study conducted within the regional hospitals of the KwaZulu-Natal Department of Health in South Africa.The study was motivated by the fact that Regional hospitals provide specialized public health services and yet are perceived by the general public to be struggling in the area of service delivery,staff motivation and staff performance management.The study had a total of 439 respondents from 8 of the 14 Regional hospitals in the KwaZulu-Natal province.A self-administered questionnaire comprising of 35 questions arranged in the form of a Likert scale was used as the research instrument.The study revealed that while,in the main,it seemed like management had conducted the performance management and development of their subordinates correctly,there is still room for improvement in all the variables that were posed during this study.It is,therefore,recommended that a Competency Centre in which supervisors and managers are trained in the process of performance management and development be established within the KwaZulu-Natal Department of Health.
