摘要：This study highlights the influence of organizational trust and justice on employees’ organizational citizenship behavior (OCB).Research investigating the role and importance of trust and perceptions of fairness in citizenship is lacking (Guh,Lin,Fan and Yang,2013).The primary objective of this study is twofold:firstly,to identify the potential influence of organizational trust and justice on employees’ OCB,and secondly,to make practical recommendations on actions organizations can take to promote OCB.The sample for this study was drawn from 278 professional and whitecollar employees employed at various organizations in the Eastern Cape,South Africa.The data collected were subjected to various statistical analyses,including Pearson’s correlations,Cronbach alpha coefficients and Chi-square tests.The findings,based on proven hypotheses,were summarized and depicted in a theoretical model.Inferential statistical analysis emphasized the importance of positive justice perceptions and organizational trust in predicting OCB.Furthermore,the results indicated that employees may have a higher level of trust in the organization when they perceive their organization as being fair and equitable.
关键词：This study highlights the influence of organizational trust and justice on employees’ organizational citizenship behavior (OCB).Research investigating the role and importance of trust and perceptions of fairness in citizenship is lacking (Guh,Lin,Fan and Yang,2013).The primary objective of this study is twofold:firstly,to identify the potential influence of organizational trust and justice on employees’ OCB,and secondly,to make practical recommendations on actions organizations can take to promote OCB.The sample for this study was drawn from 278 professional and whitecollar employees employed at various organizations in the Eastern Cape,South Africa.The data collected were subjected to various statistical analyses,including Pearson’s correlations,Cronbach alpha coefficients and Chi-square tests.The findings,based on proven hypotheses,were summarized and depicted in a theoretical model.Inferential statistical analysis emphasized the importance of positive justice perceptions and organizational trust in predicting OCB.Furthermore,the results indicated that employees may have a higher level of trust in the organization when they perceive their organization as being fair and equitable.
