摘要：In today’s modern age,information systems are of vital importance for successful performance of any organization.The most important role of any information system is its information support.This paper develops an information support model and presents the results of the survey examining the effects of such model.The survey was performed among the employees of Brčko Distric Government and comprised three phases.The first phase assesses the influence of the quality of information support and information on information support when making decisions.The second phase examines the impact of information support when making decisions on the perceived availability and user satisfaction with information support.The third phase examines the effects of perceived usefulness as well as information support satisfaction on user loyalty.The model is presented using six hypotheses,which were tested by means of a multivariate regression analysis.The demonstrated model shows that the quality of information support and information is of vital importance in the decision-making process.The perceived usefulness and customer satisfaction are of vital importance for continuous usage of information support.The model is universal,and if slightly modified,it can be used in any sphere of life where satisfaction is measured for clients and users of some service.
其他摘要：U savremenom dobu,informacioni sistemi predstavljaju važan činilac za uspešno poslovanje bilo koje organizacije.Jedna od ključnih uloga informacionih sistema jeste informaciona podrška.U radu se prikazuje model informacionih sistema za podršku u procesu odlučivanja i rezultati ankete o uticaju ovog modela.Istraživanje je sprovedeno u tri faze i obuhvatilo je zaposlene u Vladi Brčko distrikta.Prva faza ispituje uticaj kvaliteta informacione podrške i informacija na informacionu podršku prilikom donošenja odluka.Druga faza ispituje uticaj informacionih sistema za podršku prilikom donošenja odluke o dostupnosti i zadovoljstvu korisnika pruženom podrškom.Treća faza ispituje uticaj percipirane vrednosti i zadovoljstva pruženom informacionom podrškom na lojalnost korisnika sistema.Ovaj model prikazan je pomoću šest hipoteza,koje su dokazane korišćenjem višestruke regresione analize.Posmatrani model pokazuje da je kvalitet informacionih sistema i informacija od presudnog značaja prilikom donošenja odluka.Percipirana korisnost i zadovoljstvo korisnika veoma su važni za kontinuiranu upotrebu informacionih sistema za podršku u procesu odlučivanja.Prikazani model je univerzalan i uz sitne izmene,može se primeniti u bilo kojoj sferi života gde se meri zadovoljstvo klijenata i korisnika usluga.
关键词：information system;information support;information support model;satisfaction;loyalty
其他关键词：informacioni sistem;informaciona podrška;model informacionih sistema za podršku odlučivanju;zadovoljstvo;lojalnost.
