摘要：Previous studies have been neglected the behavior of the owners who are non-members when discussing brand community (BC),even though they are substantially larger.This study purposely discuss what are the differences between the two by using model of goaldirected behavior (MGB) and uses the findings as a way to recruit non-members in BC activities.This study also proposes some refinements to the original concept of MGB.This survey-based study,conducted with 201 active members and 226 non-members of a motor club in Indonesia,employs structural equation modeling methodology which supports the proposed model.The findings suggest that non-members have a stronger effect of positive anticipated emotions on attitude and desire to participate,which could be the starting point for marketers to recruit them.While for non-members,the perceived behavioral control and attitude toward BC activities have greater effects.The findings and discussion lead to some managerial and research implications.
关键词：Brand community;members/non-members;model of goal-directed behavior (MGB)
