期刊名称：Econosains: Jurnal Online Ekonomi dan Pendidikan
印刷版ISSN：2252-8490
出版年度：2015
卷号：13
期号：2
页码：18-33
DOI：10.21009/econosains.0132.02
语种：English
出版社：Universitas Negeri Jakarta
摘要：Amid the competition of state and private universities,where public universities are newly formed Public Service Agency (BLU),public universities are increasingly demanded to provide services equivalent to private universities with an increase in tuition fees that students must pay.Therefore,the focus on the satisfaction of the students who are customers at State colleges should be improved.To ensure its existence is guaranteed,the Faculty of Economics UNJ,must run the quality assurance of higher education held.It should be noted that stakeholder assessments are constantly evolving,so quality assurance activities should always be tailored to the development of stakeholders for continuous improvement to continue.So one way that can be achieved is to conduct research on students about the level of student satisfaction with the services provided by UNJ economic faculty.The purpose of this study so that the Faculty of Economics to better understand the expectations of stakeholders and can improve service and can be used as a scale for the faculty of economics in preparing strategic goals in the future.The result of this research is with the average price.
关键词：customer;customer satisfaction indeks(CSI);standar BAN PT
