期刊名称：Econosains: Jurnal Online Ekonomi dan Pendidikan
印刷版ISSN：2252-8490
出版年度：2018
卷号：16
期号：2
页码：124-134
DOI：10.21009/econosains.0162.04
语种：English
出版社：Universitas Negeri Jakarta
摘要：Higher Education is one of the providers of pure education services.In general,the purpose of education in the universities in the creation of high-quality human resources and highly competitive and has the competence to suit the needs of the workplace.Competency of Learning outcomes will be realized through a teaching-learning process.The reciprocal relationship between providing the service and being served is essentially mutual.The condition of mutual need condition should be the value owned and understood together in strengthening the goals to be achieved.Universities are expected to be able to design a systemic service system in building student satisfaction,considering the level of student interaction on campus is very high.This study measures the quality of service and service performance in the Faculty of Economics of Unesa which affects the satisfaction of students in the Faculty of Economics of Unesa.
