摘要：Amaç: Bu çalışmanın amacı sosyo-demografik değişkenlerin Gazi Üniversitesi Diş Hekimliği Fakültesi endodonti hastalarının memnuniyetleri üzerine etkisini incelemektir. Gereç ve Yöntem: Mezuniyet öncesi öğrencilerin çalıştığı bir klinikte ve mezuniyet sonrası asistanların çalıştığı iki klinikte (toplam üç endodonti kliniğinde) 24.04.2018 – 04.07.2018 tarihleri arasında hastalara memnuniyet anketi uygulandı. Hastaların sosyo-demografik bilgisi kaydedildi ( cinsiyet, yaş, medeni durum, eğitim durumu, hanehalkı geliri) ve 8 anket maddesinin her birinin hastaya ifade ettiği önem ve memnuniyet derecesi 5’li Likert skalası ile ölçüldü. Geçerli 259 anket (114 erkek, 145 kadın; ortalama yaş ± standart sapma: 39.20 ± 11.45; istatistiksel güç ≥%95 ) elde edildi. Kategorik değişkenler için ki-kare testi, önem ve memnuniyet skorlarının grup-içi karşılaştırılmasında Wilcoxon testi, gruplar-arası skor farklarının karşılaştırılmasında Wilcoxon testi veya Kruskal-Wallis H testi ve Dunn post hoc testi kullanıldı ( α =0.05). Bulgular: Üç klinikte sosyo-demografik değişkenlerin dağılımı birbirine benzerdi (p>0.05). Üç kliniğin verisi birleştirildiğinde, sosyo-demografik değişkenlerden yalnızca ‘eğitim durumu’ için istatistiksel olarak anlamlı fark görüldü; buna göre ‘ortaokul veya daha az’ eğitim düzeyine sahip olanların daha yüksek eğitim düzeylilere göre anlamlı şekilde daha fazla memnun kaldığı bulundu (p0.05). When the data of these clinics were combined, a statistical significance was found only for the ‘education level’; patients with an education level equal to or less than secondary school were more satisfied than those with a higher education level (p<0.05). On the other hand, without any inter-group statistical significance and according to the intra-group analyses, the following groups tended to have greater satisfaction: men, 18-27 age range (the youngest age group), unmarried, and those with higher household income. Conclusion: Among the socio-demographic variables of the endodontic patients of the Faculty of Dentistry of Gazi University, only the ‘education level’ had a remarkable effect on the patients’ satisfaction; those with relatively lower education had greater satisfaction.
其他摘要：Objective: To evaluate the effect of socio-demographic factors on the endodontic patients’ satisfaction at the Faculty of Dentistry at Gazi University . Materials and Method: Patient satisfaction questionnaires were applied between 24.04.2018 – 04.07.2018 at three endodontic clinics where undergraduate (one clinic) and graduate students (two clinics) practiced. The socio-demographic information of the patients was recorded (gender, age, marital status, education level, household income). The emphasis and satisfaction responses given by the patients to 8 questionnaire items were measured using a 5-point Likert scale. The number of valid questionnaires was 259 (114 men, 145 women; average age ± standard deviation: 39.20 ± 11.45 years; statistical power ≥95%). Chi-square test (for categorical variables), Wilcoxon test (for intra-group comparisons between the emphasis and satisfaction scores), and Wilcoxon or Kruskal-Wallis H test and Dunn post hoc test (for inter-group comparison of the score differences) were used in the statistical analysis ( α =0.05). Results: The distribution of the socio-demographic variables were similar among the three clinics (p>0.05). When the data of these clinics were combined, a statistical significance was found only for the ‘education level’; patients with an education level equal to or less than secondary school were more satisfied than those with a higher education level (p<0.05). On the other hand, without any inter-group statistical significance and according to the intra-group analyses, the following groups tended to have greater satisfaction: men, 18-27 age range (the youngest age group), unmarried, and those with higher household income. Conclusion: Among the socio-demographic variables of the endodontic patients of the Faculty of Dentistry of Gazi University, only the ‘education level’ had a remarkable effect on the patients’ satisfaction; those with relatively lower education had greater satisfaction.
关键词：Demografik faktör ; diş hekimliği öğrencisi ; endodonti ; hasta memnuniyeti
