期刊名称：Lentera Pendidikan: Jurnal Ilmu Tarbiyah dan Keguruan
印刷版ISSN：1979-3472
电子版ISSN：2580-5223
出版年度：2010
卷号：13
期号：2
页码：134-146
DOI：10.24252/lp.2010v13n2a2
语种：English
出版社：Lembaga Pendidikan dan Tenaga Kependidikan (Center for Teacher Training) Faculty of Tarbiyah and Teacher Training Universitas Islam Negeri Alauddin Makassar in collaboration with Lecturer Consortium of Tarbiyah and Teacher Training
摘要：The performance of educational institution as one of public service sector is always the object of criticism by the community who wish a significant change to achieve,at least,the minimum standard. The standard of educational seroice may function as a guide in planing,actuating and controlling education in terms of actualizing qualified national education. In this case,an operational concept and policy for improving the quality of services through different approach and methods are badly needed. The concept of TQM originally practised in industry would be an alternuative to improve the quality of education both at the national and local level.
