标题：The Role Of Communication From The LeaderTo The Subordinates In Improving The Service Excellence (A Study At The Integrated Licensing Service AgencyIn Banjarbaru City Of South Kalimantan Province)
摘要：In most aspects,public service is still considered to be unsatisfactory,except in the Integrated Licensing Service Agency (BPPT),a Government Agency that has made a difference from most public organizations. Several awards that have been received by BPPT are the indicator that shows the result of a good cooperation between the leader and the subordinates. The aim of this study is to analyze the leadership communication style and to analyze the role of communication from the leader to the subordinates in improving the service excellence in the Integrated Licensing Service Agency of Banjarbaru City. This study uses descriptive qualitative approach. The data is obtained through personal interviews with the informant. The interview result is analyzed using descriptive and qualitative approach through the phases of data reduction,data presentation,and conclusion. The result of this study shows that the leadership communication style has shown the type of participation. The role of leadership communication supports the subordinates in carrying out their tasks. The proposition resulted from the discussion are as follows;1. The interaction that have been done by the leader to the subordinates,using the participatory leadership communication style in conveying the information or message,can improve the spirit and motivation of the subordinates in carrying out the public service;2. The leadership communication style that has been implemented to the subordinates is fully supported in public service organization,so that the organizational goal can be achieved;3. The leadership and organizing ability from the leader affect the success rate of public service..
其他摘要：Pelayanan publik kebanyakan masih dianggap kurang memuaskan,sedangkan pada Badan Pelayanan Perizinan Terpadu berhasil menjadi pembeda dari organisasi publik kebanyakan. Beberapa penghargaan yang diterima menunjukkan hasil dari kerjasama yang baik antara p
关键词：role of leadership communication;public service
