出版社：Visoka poslovna škola strukovnih studija Prof. dr Radomir Bojković, Kruševac
摘要：Business Process Management concept in Serbia is often applied for the first time during quality system implementation,or any of EBP solutions. EBP implementation process is very often seen as a panacea to the problems of poor business. In order to implement the ERP solution,it is necessary to perform fit-gap analysis. The process analysis,as a part of the fit-gap analysis opens many issues which were not so visible until then. This paper analyzes the shortcomings in business,considered through the analysis process and fit-gap analysis..
其他摘要：Koncept upravljanja poslovnim procesima,često se prvi put primenjuje u Srbiji,a radi uvođenja nekog od sistema kvaliteta ili nekog od poslovnih programa za integrisano upravljanje resursima preduzeća (engl. Enterprise Resource Planning - ERP). Uvođenje ER
关键词：fit-gap analysis; process approach;SSA; BPM; BPR
