摘要：The purpose of this article is to propose a Model for Assessing Adaptive Effectiveness - MAAE, to analyze an organisation’s response system for contingency or crisis events. The model will place emphasis on identifying and connecting the relationships between variables in the organisation affected by the lack of a strategic contingency plan and will design managerial strategies for those times of disruption or crisis. The MAAE model will provide the organisation with a systematic approach to manage disruption and to be proactive rather than reactive. Leadership is a critical element in any crisis, this model will address how leaders can influence situations when human, and technical systems go awry. The MAAE will help organisations be prepared, an increase the chances for longevity in operations.
关键词：Model for Assessing Adaptive Effectiveness; Crises; Leadership
