摘要：The aim of majority companies is to be satisfied the customer needs, to be competitive to keep the market position by quality production, resp. providing of quality services through continious improving all activities. To achieve of these aims is needed a big portion of communication to the customer (external), which isd important mainly from the standpoint of business intentions but mainly to company personel (internal), because without that no company is abale to behave properly. Proper communication behave has the influence to quality work, increase of productivity, increasing of performance with possibility different methods evaluation.
关键词：Communication; quality management system; communication channels; communication barriers
