期刊名称：Journal of Innovation in Business and Economics
印刷版ISSN：2580-9431
电子版ISSN：2581-2025
出版年度：2014
卷号：5
期号：1
页码：45-62
DOI：10.22219/jibe.v5i1.2256
语种：English
出版社：Universitas Muhammadiyah Malang
摘要：The purpose of the study is to determine the direct and indirect impact of real evidence,test power,responsiveness,competence,courtesy,credibility and easiness of accessing toward the satisfaction and trust of Police Sector (Polsek) Bengalon.To answer the problem,the study uses path analysis.The results of this study found that responsiveness,competency,courtesy and credibility were directly giving a significant impact to public satisfaction;whereas real evidence,test power and easiness of accessing were directly not giving significant impact to public trust.The variable of responsiveness and credibility were directly giving significant effect toward public trust;meanwhile,the real evidence,test power,competence,courtesy,and easiness of accessing were directly giving significant impact toward public trust.The public was directly giving no significant impact on trust of satisfaction. The real evidence was indirectly giving negative impact on the trust through satisfaction;meanwhile,test power,responsiveness,competence,courtesy,credibility and easiness of accessing were indirectly giving positive impact on public trust through satisfaction.
关键词：Real evidence;test power;responsiveness;competence;courtesy;credibility and ease of access to the satisfaction and trust
