期刊名称：Acta Universitatis Nicolai Copernici. Zarządzanie
印刷版ISSN：1689-8966
电子版ISSN：2450-7040
出版年度：2017
卷号：44
期号：4
页码：131-144
DOI：10.12775/AUNC_ZARZ.2017.055
语种：English
出版社：Nicolaus Copernicus University Press
摘要：The article deals with the problem of examining the awareness of managerial personnel and specialists of entities which are active in three branches, as regards the construct such as an in ternal customer. The examination of the awareness of the managerial staff and specialists was carried out with the use of the technique of interview. Following the principles of “art”, the author tried to create a climate which would be appropriate to an anthropological interview, thus to eliminate any circumstances that could disturb the freedom of the examined subjects’ utterances. It follows from the obtained responses that the subjects identify the products of work, which they obtained from their co-workers who are internal suppliers, in the easiest way. Assessing the quality of the products presents itself on a decidedly worse level, though. Basically, all the respondents bring it down to a periodical worker’s evaluation, without making reference to any methods and tools of quality measurement. Still, this can come as a surprise, especially as in the examined organizations there function normalized systems of quality management. In the case of the very construct itself, which is an internal customer, it was confirmed that the examined respondents’ awareness in this respect is indeed minimal and the interpretation is of a highly individualized character, based rather on a general knowledge.
其他摘要：Artykuł podejmuje problem badania świadomości kadry menedżerskiej oraz specjalistów podmiotów trzech branż w zakresie konstruktu jakim jest klient wewnętrzny. Bada_x0002_nie świadomości kadry kierowniczej i specjalistów przeprowadzono z wykorzystaniem te
