标题：IMPLEMENTATION OF SMART “MANAGEMENT SYSTEM OF REAL TIME APPLICATION” POLICY IN ORDER TO SUPPORT PROMOTER PROGRAM: A STUDY ON JOMBANG REGENCY POLICE, INDONESIA
摘要：This research discusses about implementation of SMART Policy in order to support promoter program. Promoter is an action optimization program one of which is must carry out program of pattern change of public service implemented through the improvement of easier public service for the society and information technology base. The Traffic Division of Jombang Regency Police, therefore, applies SMART to support the success of Promoter program. The research method used in this research was qualitative descriptive. In measuring the Implementation of the SMART Policy in Jombang Regency, the author uses the Grindle Implementation Model which consists of Content, Context, and Policy Results. The research result showed that the implementation of SMART policy was considered not running maximally. In its implementation, human resource and budget as well as regime in power was one of the factors which caused SMART not to be implemented well. The two factors held important roles which resulted in the low activity of society’s participation to realize the easier public service at traffic unit of Jombang Regency Police.
关键词：Bureaucratic reformation; public service; E-service; national police; Indonesia; promoter
