摘要：This study assesses the effects of prosocial silence and voice on organizational citizenship behaviors directed towards individuals under the “Too-Much-of-a-Good-Thing” theory. It is assumed that greater prosocial silence and voice lead to organizational citizenship. However, the theory of too-much-of-a-good-thing suggests that extreme behaviors may perversely have a negative effect raising the possibility that the relationship is curvilinear rather than linear. A similar nonlinear relationship is suggested in this study. Standardized measures of prosocial voice, prosocial silence and organizational citizenship were collected from 381 faculty members from three mid-cycle universities. Regression analyses revealed a significant curvilinear (an inverted U-Shaped) relationship between prosocial voice and organizational citizenship and likewise prosocial silence and organizational citizenship. Too little and, similarly, too much prosocial voice and silence were associated with worse organizational citizenship.
其他摘要：Studi ini menilai efek keheningan prososial (prosocial silence) dan suara (voice) terhadap perilaku keikutsertaan organisasi (organizational citizenship) berdasarkan teori "Too-Much-of-a-Good-Thing". Diasumsikan bahwa keheningan prososial yang lebih bes
关键词：Prosocial silence; prosocial voice; organization citizenship behavior; too much of a good thing
