摘要：Penelitian ini bertujuan untuk mengetahui bagaimana kualitas pelayanan prima setelah pemekaran wilayah kecamatan di Kabupaten Jepara. Populasi dalam penelitian ini adalah pengunjung kantor kecamatan yang merupakan masyarakat Kecamatan Kembang, Pakis Aji dan Donorojo Kabupaten Jepara. Teknik pengambilan sampel menggunakan rumus iterative dan didapat jumlah sampel yang menjadi responden sebanyak 115 orang. Metode pengumpulan data yang digunakan yaitu angket, wawancara dan dokumentasi. Teknik analisis data menggunakan analisis deskriptif kuantitatif dengan rumus angka indeks. Hasil penelitian men_x005f?unjukan bahwa Rata-Rata Indeks Total Sebesar 86,37%. Besarnya rata-rata angka indeks masing-masing dimensi yaitu pada dimensi tangible (bukti fisik) sebesar 89,94%, reliability (kehandalan) sebesar 83,97%, responsiveness (ketanggapan) sebesar 86,57%, assurance (jaminan) sebesar 88,02%, dan emphaty (empati) sebesar 83,38%. Hasil penelitian ini dapat disimpulkan bahwa kualitas pelayanan prima kantor kecamatan setelah pemekaran wilayah kecamatan di Kabupaten Jepara baik dan sesuai dengan standar pelayanan ad?ministrasi kecamatan, dibuktikan dengan hasil penelitian yang menunjukkan angka dengan kategori tinggi.
其他摘要：The purpose of this study was to determine how the quality of excellent service after the expansion of subdistrict in Jepara Regency. The population of this study were visitors to the subdistrict office which is a community subdistrict of Kembang, Pakis Aji and Donorojo in Jepara Regency. The sampling techniques uses an iterative formula which found the number of respondents was 115 people. The methods of data collection were done questionnaire, interview and documentation. The data were analyzed by descriptive quantitative analysis with the index number formula. The results of this study showed indicate that the average total index is 86,37%. The average index number of each dimension is on the tangible is 89,94%, reliability is 83,97%, responsiveness is 86,57, assurance is 88,02% and empathy is 83,38%. Based on the results above, it can be concluded that the quality of excellent service of the subdistrict office after the expansion of the subdistrict in Jepara Regency is good and in accordance with the standard of subdistrict administration service, evidenced by the results of research that shows number with a high category.
其他关键词：Quality of Excellent Service; Expansion of Subdistrict
