期刊名称：Journal of Tourism, Hospitality and Culinary Arts
印刷版ISSN：1985-8914
电子版ISSN：2590-3837
出版年度：2013
卷号：5
期号：2
页码：44-50
语种：English
出版社：Penerbit UiTM Malaysia
摘要：The present study examined the moderating effect of changed behaviour on the relationship between co-workers support on frontline employees job performance. The authors hypothesize that co-workers support are more strongly related to performance among frontline employees reporting low than high level in changed behaviour. Results of Structural Equation Modeling, gathered from 264 employees who held positions as Food and Beverage outlet servers in 4 and 5 star ratings hotels, support the hypothesis. The result indicates that when frontline employees’ exhibit low changed behaviour, the relationships between co-worker support and job performance are stronger. Implications for substantive research, strengths and limitations, and directions for future research are offered.
关键词：changed behaviour;employees;job performance training transfer
