期刊名称：Analele Universităţii Constantin Brâncuşi din Târgu Jiu : Seria Economie
印刷版ISSN：1844-7007
出版年度：2012
期号：4
页码：22-25
语种：English
出版社：Academica Brâncuşi
摘要：Companies that embrace client orientation are preoccupied by measuring the level of satisfaction of those who consume their products or utilizes their products. That is why,customer satisfaction has to be transposed in measurable parameters that can be understood and influenced. Nevertheless,measuring customer satisfaction involves a lot of problems.
