摘要：Resentment has a particular place in the University of the Third Age.Here,the activities of the organization come up against the developing personalities of the elderly and crises of personality,which intensify the phenomenon.Temporary resentment can in unfavourable circumstances escalate into permanent resentment,which is more difficult to alleviate.The task of the manager is to uncover this phenomenon at a relatively early stage,and to take appropriate preventative measures in the form of long-lasting negotiation of tasks and a suitable system of sharing rewards.
关键词：resentment;U3A;negative aging;management of emotions;NGO;psychological contract
