期刊名称：Studies and Scientific Researches: Economics Edition
印刷版ISSN：2066-561X
电子版ISSN：2344-1321
出版年度：2010
期号：15
页码：1-4
DOI：10.29358/sceco.v0i15.143
语种：English
出版社：University of Bacău
摘要：The paper analyses the role of the service-profit chain inside the interaction between the service supplying company and the client.The service – profit chain proposes a relation connecting the profitability and the client’s loyalty and satisfaction to the employees’ satisfaction,capability and productivity.
