出版社：Visoka turistička škola strukovnih studija, Beograd
摘要：The world is changing at a fast pace in a number of different areas,economically,politically technologically and socially.All these facts have strong impact on how managers organize their work.Traditionally they focus on delivering efficiency through large bureaucra_cies which are hierarchical in nature,very much around process and stability.What this miti_gates against perhaps it is innovation and flex?ibility.A demand is no longer predictable and service has to be equally flexible for demand that exists nowadays.The emergence of post bureau?cratic organizations is about being leaner,flatter and being much more network-based.Within that network employees are being empowered to take responsibility for producing innovations themselves.In order to speed up the process it is critical to systematize the process of managing people in the back office.Human Resource Man_agement strategies are being transformed by internal social networks and social human re?source technologies to better collaborative,tran?sition into social enterprises,and change the po_sitioning of human resource departments from back office to front office activities.All of these subjects are applied and the case study of hotel Zira human resource department is explained and showed in detail with the specific question?naire.One of the main challenges that human resource management is also facing is the talent management and the number one responsibility of leadership is how to manage talent,how to at?tract it,utilize and eventually retain it.
