期刊名称：Journal of Asian Finance, Economics and Business
印刷版ISSN：2288-4637
电子版ISSN：2288-4645
出版年度：2020
卷号：7
期号：3
页码：191-199
DOI：10.13106/jafeb.2020.vol7.no3.191
语种：English
出版社：Korean Distribution Science Association
摘要：This study aims to investigate what selection attributes of customer value are more crucial when consumers choose the dessert at convenience store,which is the fastest growing retail format in Korea recently.Factors considered to be important when customers buy dessert,such as economics,diversity,convenience,and safety were examined and also relationship between customer value and satisfaction was analyzed.The survey was conducted through online (including SNS) from April 6,2019 to April 30,2019.A total of 303 questionnaires were used for empirical analysis.Factor analysis was performed to verify the validity and reliability of the measured variables.And the structural equation model (SEM) was used as a statistical method for hypothesis testing.As a result,factors as ‘diversity’,‘safety’ were revealed to significantly affect hedonic customer value,while ‘convenience’ was shown to affect utilitarian customer value significantly.In addition,the path that customer value leads to satisfaction was also found to be significant.The result of the study suggests that selection attributes of convenience store dessert and providing meaningful implications of related hedonic and utilitarian values when customers purchase dessert at convenience store.This study provided practical implications for managers of the fiercely competitive dessert industry.
