摘要：The main aim of this study was to determine whether a higher level of business process and process orientation lead to improved organizational performances.The companies observed for the research were subjected to rigorous statistical analysis and processing,in order to justify the model presented in the paper.The observed companies employ more than 250 employees and do the business in the Republic of Croatia whose economy is in transition.The research presented in this paper sets a model that statistically confirms strong and significant impact of business processes and process organization on financial and non-financial performances.It has been proven that process organization has a significant indirect impact on financial operations through non-financial performances.
关键词：Business processes;organizational performance;financial and non-financial performance
