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  • 标题:Crisis management procedures and tools based on qualitative research
  • 本地全文:下载
  • 作者:Dariusz Tworzydło
  • 期刊名称:Marketing of Scientific and Research Organisations
  • 印刷版ISSN:2353-8503
  • 电子版ISSN:2353-8414
  • 出版年度:2016
  • 卷号:22
  • 期号:4
  • 页码:54-66
  • DOI:10.14611/minib.22.12.2016.11
  • 语种:English
  • 出版社:The Institute of Aviation
  • 摘要:Selected procedures and tools that are used in crisis situations will be presented in this article.This presentation will be based on the results of qualitative research as well as the analysis of entries in selected reference literature that discuss the issue of preparing for crises and crisis management.The article aims to show that limited but effective crisis management is possible when it arrives but a far better approach is preparing the organisation for the eventuality of a crisis situation in a manner that facilitates reaction.However,effectiveness should be examined in two aspects in this case,firstly,preventing the crisis from escalating or going beyond the walls of the company or management board office,or mitigating its possible negative effects.
  • 关键词:crisis;crisis management;image;marketing;public relations
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