其他摘要：KMS researches in Taiwan need to add further viewpoints, new tools, and various sources of data to analyze the product texts of five knowledge management system (KMS) service providers to explore their varieties of product function in last 12 years, between 2006-2018, by collecting product data sheet in their official webpages. Two major findings are as follow: (1) Other than the research done in 2006 which was manually analyzed the structure of document of KMS, this study utilized word frequency analysis, and wordcloud to analyze the text content of KMS products. It helps to quickly find the product features and positioning of different KMS services providers. This study also found out that this method can be used as an analysis basis for further follow-up case studies. (2) This study summarizes 19 product value propositions from perspectives of KMS service providers. Each product value proposition implies solutions for individual customer claim (promise) by the service provider. The viewpoints and methodology of this study can interpret the value proposition of the product and also be helpful to enrich and extend forthcoming KMS research themes and methodology.
关键词：知識管理;價值主張;知識管理系統;知識主張
其他关键词：Knowledge Management; Value Proposition; Knowledge Management System; Knowledge Claim
