标题：A gestão do conhecimento como processo fundamental para a gestão da qualidade: inter-relação que subsidia a tomada de decisão empresarial | Knowledge management as a fundamental process to quality management: a relationship to subsidize business decision-making
其他标题：Knowledge management as a fundamental process to quality
management: a relationship to subsidize business decision-making
出版社：Laboratório Interdisciplinar em Inofrmação e Conhecimento (LIINC)
其他摘要：Knowledge management provides
support to quality management, since it
guides the processes of access,
evaluation, organization, storage and
dissemination of information and
knowledge in the organizational
environment. The purpose of this article
is to propose contributions to the
business context, through an
interrelationship between the stages of
quality management and knowledge
management, based on the literature of
both processes. For this, a bibliographic
review was carried out on the topics of
knowledge management and quality
management in order to support the
interrelationship between their
characteristics. To obtain the results, an
explanatory framework was developed between the steps of knowledge
management practical implementation
and the Six Sigma model derived from the
theory of quality. Based on the
theoretical interrelationship, a discussion
of the bibliographic review was carried
out and it was concluded that quality
management makes use of elements also
used by knowledge management, such as
search, evaluation and use of information
in different media, in order to recovered
in the future. It was also possible to verify
that the success of quality management
occurs in the organization that develops
knowledge management as part of its
organizational culture.
其他关键词：Knowledge Management;
Quality Management; Information;
Knowledge; Literature Review.
