摘要：This study considers the problematic of strategic intervention at the level of communication within organizations. It examines the problem of designing information systmes for small and medium-size businesses and seeks to adapt strategies appropriate to larger organizations. A variety of contingent factors are taken into account in order to adapt to the reality os smaller businesses. A case study of eleven medium and small plumbing supply businesses reveals relationships between business size, formalization of tasks, and expectations with respect to computerization. As a result of this study, certain proposals are advanced concerning the utility of various bureaucratic strageties with respect to the process of need specification and decision-making.
