出版社：Oslo and Akershus University College of Applied Sciences
摘要：The aim of this article is to analyze migrants’ interpretations of their encounters with welfare service professionals in Denmark, focusing on client trust and
exploring its diversity across professions. It is based on qualitative interviews with
migrants. Migrants as newcomers to the welfare state constitute an interesting case
that might allow specific insights into how and in what ways trust and distrust
emerge. Aspects such as procedural justice, professional morality, and personal feelings have emerged from the explorative analysis as important trust-generating features of encounters. Trust in the welfare state appears to be useful for “overriding”
negative experiences with individual professionals and in other cases of distrust, and
migration specific exit practices have been observed. Finally, some migrants do indeed seem to apply experiences of trust with welfare service professionals to the
Danish state or even society, and thus the professionals involved can be called hidden “integrative” resources.
