期刊名称：The Journal for Transdisciplinary Research in Southern Africa
印刷版ISSN：1817-4434
电子版ISSN：2415-2005
出版年度：2012
卷号：8
期号：2
页码：21-41
DOI：10.4102/td.v8i2.226
出版社：AOSIS
摘要：This paper investigates the link between long-run corporate financial performance, corporate social responsibility, and customer satisfaction. Using annual financial data, customer satisfaction index, and the Dow Jones Sustainability Index, the paper seeks to establish whether it pays organizations to use ethical methods in striving to be sustainable. Data used for this research cover the period 2001 to 2008. We used dynamic panel data linear regression models to analyze the effect of customer satisfaction and social responsibility on short-run and long-run financial performance. It was found that it may benefit organizations to use ethical methods in pursuing sustainability. since organizations who invest time, money, and effort in corporate social responsibility activities, their good reputations and satisfied customers yield long-term cash flow growth.
关键词：corporate customer satisfaction; Corporate Social Responsibility; corporate financial performance
