期刊名称：Africa’s Public Service Delivery and Performance Review (APSDPR)
印刷版ISSN：2310-2195
电子版ISSN：2310-2152
出版年度：2014
卷号：2
期号：3
页码：77-105
DOI：10.4102/apsdpr.v2i3.60
出版社：AOSIS
摘要：Performance management has attracted a lot of debate in the recent past. It is a systematic effort to improve performance through an ongoing process of establishing desired outcomes, setting performance standards to improve performance and productivity and aim at improving the quality of public service delivery. In view of this, the article discusses the extent to which performance management practices influence performance and productivity in public sector institutions in Africa. It notes that though performance management has been introduced in the African public service with the intentions of monitoring, reviewing, assessing performance and recognizing good performance, performance management systems in Africa have not been able to achieve the expected level of performance which will improve productivity. As a result, the article gives brief overview of public sector performance in some African public services and recommends among others that African public services need to lay more emphasis on productivity through effective implementation of performance management systems. It concludes that public sector organisations in Africa can learn a lot from Western companies which have been wrestling with this issue for over two decades now.
关键词：Performance Management; Public Administration; Productivity; New Public Management; Public Sector Reforms
