摘要：The principal aim of this study is to evaluate the perception of the students and teachers involved in the mediation team at a secondary school in Madrid, specifically, in terms of its performance. To conduct this research study, we have used a qualitative research method. Firstly, to evaluate the teachers’ perception, we designed a semi-structured interview questionnaire to gather their opinions about their participation in the mediation team. In addition, we created two focus groups; one with students and another with teachers. The results demonstrate a high degree of teacher and student satisfaction towards the implementation of the mediation program. The students’ perception after participating in the mediation program suggests that this type of experience helps to improve their personal and social skills. Our research also demonstrates the importance attached to the selection of the mediator students, as well as the relevance of the management team for setting these types of programs in motion.
