摘要：The current study is aimed at measuring the success of Bali State Polytechnic
(BSP) international competitiveness through the employment of four
Balanced Scorecard (BSC) perspectives: learning & growth, internal business
process, customer, and financial. This study employs a qualitative approach
that analyzed BSP performance in terms of international competitiveness.
Data was collected through observation, questionnaires, and documentation.
The study sample consisted of 135 respondents, recruited using judgmental
and random sampling technique. Research respondents were Institution
Leaders, Head of Units, Head of Departments, Head of Study Programs, as
well as 35 Section Heads and 100 students. The results of the study show that
BSP has performed very well in terms of growth and learning. The institution
has done reasonably well in terms of financial perspective, with six out of eight
indicators showing good results. However, there is still vast room for
improvement for the customer and internal business perspectives, as the
analysis of two perspectives showed a rather poor performance score. Poor
performance has resulted in the shortage in achieving the targeted international
competitiveness as stated in the strategic plan.
关键词：measurement performance;
international
competitiveness; BSC
perspectives; Bali State
Polytechnic (BSP)
