期刊名称：Edulib: Journal of Library and Information Science
印刷版ISSN：2089-6549
电子版ISSN：2528-2182
出版年度：2017
卷号：7
期号：1
页码：33-42
DOI：10.17509/edulib.v7i1.7545
出版社：Universitas Pendidikan Indonesia
摘要：The purpose of study was to determine user satisfaction toward credibility of staff library service at Library and Scientific Information Center at Economics and Business Faculty, University of Padjadjaran (FEB UNPAD). The research of library staff's credibility based on perceptions and expectations (minimum and maximum expectations). There are three components to measure in this study:(1)Trustworthiness, (2) Expertise, and (3) Fascination. The population in this study is determined based on the number of users who come to the P2I2 of FEB UNPAD. Sampling technique that used in this study is Purposive Sampling with 99 people as sample. Data was collected by questionnaire, conduct observation, and literature study. The results showed that overall users are coming to the P2I2 of FEB UNPAD were satisfied with the services. This user satisfaction based on the gap (gap) between the perceptions and expectations of service users indicates that the P2I2 of FEB UNPAD has good credibility and is in " zone of tolerance ", in other words the services provided by library's staff at Faculty of Economics and Business, Padjadjaran University, has meet the user's expectations.
关键词：Pelayanan Perpustakaan;kredibilitas staf Perpustakaan;Kepuasan Pengguna
